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Lead Solutions Architect

Summary
The Lead Solutions Architect provides pre-sales support of product offerings. This position must be able to assess customer needs and tailor customized solutions moderate to complex in nature to fit business needs. The Senior Solutions Architect must be well versed in all market offerings in the identified area of expertise in order to fully meet customer expectations. Additionally, this position must be able to justify costs related to design, implementation and training.
Essential Functions
Assists the National Account Managers in making product sales
Conducts training for the National Account Managers and the Design Specialist
Evaluates and recommend vendors to be utilized for solution delivery
Provides live demonstrations for customers and sales teams
Consults on design, support, and management of recommended solutions
Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives.
Strives to ensure a high market share of products and services by providing direction and information on the products and related services to customers and National Account Managers
Develops and maintains technical competency for all products
Provides direction and consultation to customers towards resolution of complaints for pre-sale issues
Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve sales techniques and sales knowledge
Works independently and as a team member with national account managers, major account support representatives, marketing, services, and purchasing to achieve company major business objectives
Keeps advised on company policies, procedures, and objectives, clarifying them with a Manager when questions arise; is always prepared to accurately discuss these policies with our customers
Works directly with key customer personnel to identify, establish, and communicate key performance indicators needed to meet customer requirements
Assures tactical and strategic delivery of services to the enterprise in a timely, accurate, and reliable manner
Creates, reviews and/or evaluates technical business scopes of work
Develops and maintains solution ROI and TCO models
Acts as a mentor to less senior staff
Develops and maintains ROI and TCO models for solutions
Writes or contributes to the writing of white papers
Speaks at public forums as a subject matter expert
Required Qualifications
15+ years technical or operational experience
16+ years of education or equivalent work experience
Proficient at all Microsoft Office Products; Outlook, WORD, Excel, PowerPoint and SharePoint
Excellent verbal and written communication skills
Excellent relationship and collaboration skills
Must have deep technical knowledge and expertise on the Avaya Contact Center platforms and applications
Proven knowledge of Contact Center technologies including Interactive Voice Response IVR, Voice Recognition Unit VRU, Telephony Integration CTI, Automatic Call Distribution ACD, and Private Branch exchange PBX, Call Recording, Call Routing, Workforce Management, Quality Management. Add certifications
Desired/Preferred Qualifications
Proficient at all Microsoft Office products; Outlook, WORD, Excel and SharePoint
Understanding of sales and service operations
Knowledge of Cisco, Interactive Intelligence and/or Unify Contact Center technologies helpful
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.
EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Summary
The Lead Solutions Architect provides pre-sales support of product offerings. This position must be able to assess customer needs and tailor customized solutions moderate to complex in nature to fit business needs. The Senior Solutions Architect must be well versed in all market offerings in the identified area of expertise in order to fully meet customer expectations. Additionally, this position must be able to justify costs related to design, implementation and training.
Essential Functions
Assists the National Account Managers in making product sales
Conducts training for the National Account Managers and the Design Specialist
Evaluates and recommend vendors to be utilized for solution delivery
Provides live demonstrations for customers and sales teams
Consults on design, support, and management of recommended solutions
Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives.
Strives to ensure a high market share of products and services by providing direction and information on the products and related services to customers and National Account Managers
Develops and maintains technical competency for all products
Provides direction and consultation to customers towards resolution of complaints for pre-sale issues
Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve sales techniques and sales knowledge
Works independently and as a team member with national account managers, major account support representatives, marketing, services, and purchasing to achieve company major business objectives
Keeps advised on company policies, procedures, and objectives, clarifying them with a Manager when questions arise; is always prepared to accurately discuss these policies with our customers
Works directly with key customer personnel to identify, establish, and communicate key performance indicators needed to meet customer requirements
Assures tactical and strategic delivery of services to the enterprise in a timely, accurate, and reliable manner
Creates, reviews and/or evaluates technical business scopes of work
Develops and maintains solution ROI and TCO models
Acts as a mentor to less senior staff
Develops and maintains ROI and TCO models for solutions
Writes or contributes to the writing of white papers
Speaks at public forums as a subject matter expert
Required Qualifications
15+ years technical or operational experience
16+ years of education or equivalent work experience
Proficient at all Microsoft Office Products; Outlook, WORD, Excel, PowerPoint and SharePoint
Excellent verbal and written communication skills
Excellent relationship and collaboration skills
Must have deep technical knowledge and expertise on the Avaya Contact Center platforms and applications
Proven knowledge of Contact Center technologies including Interactive Voice Response IVR, Voice Recognition Unit VRU, Telephony Integration CTI, Automatic Call Distribution ACD, and Private Branch exchange PBX, Call Recording, Call Routing, Workforce Management, Quality Management. Add certifications
Desired/Preferred Qualifications
Proficient at all Microsoft Office products; Outlook, WORD, Excel and SharePoint
Understanding of sales and service operations
Knowledge of Cisco, Interactive Intelligence and/or Unify Contact Center technologies helpful
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.
EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm


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