Lead Solutions Architect

Summary The Lead Solutions Architect provides pre-sales support of product offerings. This position must be able to assess customer needs and tailor customized solutions moderate to complex in nature to fit business needs. The Senior Solutions Architect must be well versed in all market offerings in the identified area of expertise in order to fully meet customer expectations. Additionally, this position must be able to justify costs related to design, implementation and training. Essential Functions Assists the National Account Managers in making product sales Conducts training for the National Account Managers and the Design Specialist Evaluates and recommend vendors to be utilized for solution delivery Provides live demonstrations for customers and sales teams Consults on design, support, and management of recommended solutions Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives. Strives to ensure a high market share of products and services by providing direction and information on the products and related services to customers and National Account Managers Develops and maintains technical competency for all products Provides direction and consultation to customers towards resolution of complaints for pre-sale issues Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve sales techniques and sales knowledge Works independently and as a team member with national account managers, major account support representatives, marketing, services, and purchasing to achieve company major business objectives Keeps advised on company policies, procedures, and objectives, clarifying them with a Manager when questions arise; is always prepared to accurately discuss these policies with our customers Works directly with key customer personnel to identify, establish, and communicate key performance indicators needed to meet customer requirements Assures tactical and strategic delivery of services to the enterprise in a timely, accurate, and reliable manner Creates, reviews and/or evaluates technical business scopes of work Develops and maintains solution ROI and TCO models Acts as a mentor to less senior staff Develops and maintains ROI and TCO models for solutions Writes or contributes to the writing of white papers Speaks at public forums as a subject matter expert Required Qualifications 15+ years technical or operational experience 16+ years of education or equivalent work experience Proficient at all Microsoft Office Products; Outlook, WORD, Excel, PowerPoint and SharePoint Excellent verbal and written communication skills Excellent relationship and collaboration skills Must have deep technical knowledge and expertise on the Avaya Contact Center platforms and applications Proven knowledge of Contact Center technologies including Interactive Voice Response IVR, Voice Recognition Unit VRU, Telephony Integration CTI, Automatic Call Distribution ACD, and Private Branch exchange PBX, Call Recording, Call Routing, Workforce Management, Quality Management. Add certifications Desired/Preferred Qualifications Proficient at all Microsoft Office products; Outlook, WORD, Excel and SharePoint Understanding of sales and service operations Knowledge of Cisco, Interactive Intelligence and/or Unify Contact Center technologies helpful. #18-0226
Salary Range: NA
Minimum Qualification
15+ years

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