Technical Service and Regulatory Specialist
About TRI-KSince 1974, TRI-K Industries, Inchas been a leading manufacturer of specialty ingredients, bringing innovative concepts and products to life for the cosmetics industryTRI-K strives to keep ahead of the curve with a specialization in cosmetic proteins and multi-functional peptides, natural actives, preservatives, and mild surfactantsTRI-K is a member of the Galaxy Group, with sales offices, manufacturing facilities and partners around the worldAt TRI-K, we combine an awareness of consumer trends with innovative technologies to maintain our superior offering in the industryOur in-house development team is constantly pioneering the discovery of new materials, resulting in enhanced consumer benefitsTRI-K Industries is a wonderful place to start your career with opportunities to learn and growRole
Summary:
Answers customer technical inquiries and assists in resolving quality complaintsProvides written/verbal communication and documentation in response to customer and account manager technical and regulatory information inquiries This role will support the preparation, review and submission of documents to the Regulatory and other global authorities leading up to marketing authorizationSpecialists collaborate with stakeholders from commercial, quality, product, and program teams to assure that our products are presented to regulatory authorities according to all applicable regulations in alignment with the company's strategic goals.
Essential Duties and Responsibilities include the followingOther duties may be assignedResponds to customer inquiries and solicits information as needed Assists the sales and marketing with technical questions and requestsAssists in creation, dissemination and maintenance of TRI-K product technical documentsMaintains a product information database to facilitate inquiry responses Assists in various aspects of the quality complaint / resolution process including customer, departmental, supplier, and third-party Lab interactionProactively monitor and communicate to senior manager any new or changing regulations; assess previously approved assets to identify product documentation not meeting newest restrictions.
Evaluates documentation for competitive products, new and alternate vendors of existing TRI-K productsCompletes customer forms and questionnaires and coding packetsLogs and tracks progress of customer information requests Updates customer inquiries into SalesForce databaseAssists Marketing with information and trade show materials requests Performs other miscellaneous laboratory and clerical tasks to fulfill the responsibilities of the technical service function.
Partner with Product Innovation, Claims and marketing teams to provide education and guidance on product claims and to ensure clear understanding of global guidelines for all marketsThe role will also be responsible for ensuring customer inquiries are answered quickly and accurately, ensuring one common, consistent message globallyTravel to warehouse to sample product for evaluation Attend regulatory summits or meetings as required Other requirements:
Approximately 10% travel may be requiredCompetency:
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse informationProblem Solving - Gathers and analyzes information skillfullyInterpersonal - Maintains confidentialityOral Communication - Demonstrates group presentation skillsWritten Communication - Writes clearly and informativelyQuality Management - Demonstrates accuracy and thoroughnessAdaptability - Adapts to changes in the work environment; Manages competing demandsAttendance / Punctuality - Ensures work responsibilities are covered when absentDependability - Responds to management direction; Completes tasks on time or notifies appropriate person with an alternate planInitiative - Undertakes self-development activitiesInnovation - Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attentionPlanning/Organizing - Prioritizes and plans work activities; Uses time efficientlyProfessionalism - Reacts well under pressureSafety and Security - Uses equipment and materials properly
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements listed below are representative of the knowledge, skill, and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/
Experience:
Bachelor's degree in science; Minimum 1 year related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to write reports, business correspondence, and procedure manualsAbility to effectively present information and respond to questions from groups of managers, clients and customers.
Math Ability:
Ability to perform mathematical calculationsAbility to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet softwareCertificates and Licenses:
No certifications needed.
Supervisory
Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsThis is an environment with many interruptionsPhysical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hearThe employee is frequently required to stand, walk and commute to warehouse and reach with hands and armsThe employee is occasionally required to climbSpecific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focusWe offer a competitive compensation package including:
o Medicalo Dentalo 401 (K)o Visiono Paid Time Offo Life Insuranceo In addition to other programs and plansTRI-K Industries is an equal opportunity employer and we celebrate and value diversity in our workforceHiring decisions are based on qualifications, merit, and business needs.
PIacae0f6700bb-34600-32828750 Recommended Skills Administration Provide Actionable Feedback Communicate Regulatory Requirement Support Regulatory Audits Support Regulatory Filings Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Answers customer technical inquiries and assists in resolving quality complaintsProvides written/verbal communication and documentation in response to customer and account manager technical and regulatory information inquiries This role will support the preparation, review and submission of documents to the Regulatory and other global authorities leading up to marketing authorizationSpecialists collaborate with stakeholders from commercial, quality, product, and program teams to assure that our products are presented to regulatory authorities according to all applicable regulations in alignment with the company's strategic goals.
Essential Duties and Responsibilities include the followingOther duties may be assignedResponds to customer inquiries and solicits information as needed Assists the sales and marketing with technical questions and requestsAssists in creation, dissemination and maintenance of TRI-K product technical documentsMaintains a product information database to facilitate inquiry responses Assists in various aspects of the quality complaint / resolution process including customer, departmental, supplier, and third-party Lab interactionProactively monitor and communicate to senior manager any new or changing regulations; assess previously approved assets to identify product documentation not meeting newest restrictions.
Evaluates documentation for competitive products, new and alternate vendors of existing TRI-K productsCompletes customer forms and questionnaires and coding packetsLogs and tracks progress of customer information requests Updates customer inquiries into SalesForce databaseAssists Marketing with information and trade show materials requests Performs other miscellaneous laboratory and clerical tasks to fulfill the responsibilities of the technical service function.
Partner with Product Innovation, Claims and marketing teams to provide education and guidance on product claims and to ensure clear understanding of global guidelines for all marketsThe role will also be responsible for ensuring customer inquiries are answered quickly and accurately, ensuring one common, consistent message globallyTravel to warehouse to sample product for evaluation Attend regulatory summits or meetings as required Other requirements:
Approximately 10% travel may be requiredCompetency:
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse informationProblem Solving - Gathers and analyzes information skillfullyInterpersonal - Maintains confidentialityOral Communication - Demonstrates group presentation skillsWritten Communication - Writes clearly and informativelyQuality Management - Demonstrates accuracy and thoroughnessAdaptability - Adapts to changes in the work environment; Manages competing demandsAttendance / Punctuality - Ensures work responsibilities are covered when absentDependability - Responds to management direction; Completes tasks on time or notifies appropriate person with an alternate planInitiative - Undertakes self-development activitiesInnovation - Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attentionPlanning/Organizing - Prioritizes and plans work activities; Uses time efficientlyProfessionalism - Reacts well under pressureSafety and Security - Uses equipment and materials properly
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements listed below are representative of the knowledge, skill, and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/
Experience:
Bachelor's degree in science; Minimum 1 year related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsAbility to write reports, business correspondence, and procedure manualsAbility to effectively present information and respond to questions from groups of managers, clients and customers.
Math Ability:
Ability to perform mathematical calculationsAbility to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet softwareCertificates and Licenses:
No certifications needed.
Supervisory
Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsThis is an environment with many interruptionsPhysical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hearThe employee is frequently required to stand, walk and commute to warehouse and reach with hands and armsThe employee is occasionally required to climbSpecific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focusWe offer a competitive compensation package including:
o Medicalo Dentalo 401 (K)o Visiono Paid Time Offo Life Insuranceo In addition to other programs and plansTRI-K Industries is an equal opportunity employer and we celebrate and value diversity in our workforceHiring decisions are based on qualifications, merit, and business needs.
PIacae0f6700bb-34600-32828750 Recommended Skills Administration Provide Actionable Feedback Communicate Regulatory Requirement Support Regulatory Audits Support Regulatory Filings Estimated Salary: $20 to $28 per hour based on qualifications.
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